This is my first time ever writing a review, but I hope the owner will see this and make some changes. My husband went to see Jacob. He loved his cut and experience with Jacob. I can only give 3 stars because he said his experience when he arrived was terrible, he was told to go in the back and sit down. It was his first time going to the salon and had not idea what to do. He will go back to see Jacob, we are hoping the staff improves.