I came in for a lip wax as I have done many times there. She used a new and different wax after I told her I always use the hard wax (purple or dark color). She said this one was new and better for sensitive skin and I said I HAVE MY DAUGHTER'S WEDDING IN A WEEK, I BETTER NOT REACT TO IT! She ended up going over my bottom corner like 2-3 times that didn't even have any hair and I ended up with a BURN in 3 different spots!!!! The anxiety of this burn which lasted a good 5 days, along with the prep of week before wedding about put me over the edge! I came back in to show the front desk what had happened and got a refund! A $13 refund was hardly enough to settle the anxiety of being scarred on my daughter's wedding day. Much less, they kept the $3 tip I gave her. Can't now remember her name who worked on me...she's very short with dark hair! I will never let her touch me again and I question her knowledge and experience in this field! I was furious, but kept my calm when I revisited your salon. I will be posting this disaster on social media, On the flip side, I should've waited to see Katherine or Kathleen who has done my waxes before and facials and is WONDERFUL! Careful who you are hiring there! Kathleen will be my only contact there from here on!