Came with my girlfriend and we had a good experience overall. We were both happy with our haircuts, however there definitely are some issues with appointments and communication. We were scheduled with Austin and Nikki, and got reminders about our appointments via text. The day of our appointment, my girlfriend got a call stating that Austin was running behind and to request her to come an hour later. Upon arriving there, she ended up getting a haircut from Richard and no one seemed to know that she was scheduled to be with Austin. I arrived expecting a haircut from Nikki, only to be told upon arriving that she doesn't do men's haircuts. Fortunately, there was someone else available. Worked out okay this time but no one even acknowledged this error. I'm hesitant to schedule again knowing that similar things may happen.