I gave 3 stars because I liked the girls (great personalities, easy to talk to) who cut and colored my hair (2 different people did each). I love the cut, but was very unhappy with the color once I got home and could really see (the salon is very bright, so it was hard to tell) how much darker my hair was. I went in for highlights, and left with darker hair than I came in with. I am still unhappy with my color, and will need to get highlights again much sooner than I would have otherwise. Since getting my hair done is a big financial and time investment, I called and left a message sharing my feelings, hoping that I would get a call back with some kind of offer to make it right. My voicemail was never returned. Like I said, I liked the girls and the cut and I wanted to return. However, since no effort was made to acknowledge my unhappiness with the color, I will not go back.