My experience the first 2 times I went was amazing! I loved my hair! The last time I went, I asked for a cut I had a while ago and Olivia said she could do it without a hitch. The cut was NOTHING liked I had asked for; even after showing her multiple pictures. Mind you, this was a cut I had personally; not a cut or style from a magazine or another person. On top of that, my highlights were totally messed up. I gave a 2 because my first two visits were amazing, but the last one was so horrible that I definitely will not return. If I could attach pictures of my highlights, I would. I adore Olivia as a person, but I wish she would have told me that she couldn't achieve the cut I had asked for. And again, my highlights were hideous the last time I went.