I am a long time client. Over 7 years. Moriah is amazing. And generally, everyone else there is also amazing and I trust their skills. But my last visit has me doubting my confidence and the experience overall wasn't pleasant.
I moved recently and took the day to drive a significant distance to come back and get my hair done in a place of professionals I trust.
I saw Lauren. While I am aware she is fairly new and I've seen her once or twice before, I was disappointed in my results of my cut.
But first the experience: Lauren was great. Pleasant. The environment however, was no where near relaxing as it once used to be years ago.
Donna was loud and talked nearly non stop. But more obnoxiously, Angela was beyond professional decibels for loudness, which is typical and why I am finally saying something. She is beyond loud, she graduates to obnoxious and irritating.
The loud laughs and non stop conversation makes for a less than relaxing space for others trying to wash their stress away. As for me, getting my hair done is my only me time for peace and quiet. It sucks to be in a loud space like that when all you want is inside voices.
Now for how I was handled... while Lauren is a nice girl, she moves too fast. I told her as a hint that I really needed a great shampoo, totally needing the relaxation therapy... she was rough and rushed through the whole thing and when drying my head.... well rough doesn't describe it.
Next is the cut.... also she rushed through that. So much so that I didn't notice till I got home that my cut was uneven and there were chunks from the underneath part of my hair that were long stray chunks that should have been cut. I had to correct it myself.
That said, getting my hair done is a luxury that I have to save money for. It's not cheap. My cut, color and brows were $160. That's a week of groceries for my family. Plus $30 for a tip, which is a tank of gas. But when I can, I treat myself to a salon Thairapy experience.... this time, I am almost angry that I paid $190 to get zero peace and quiet, be man handled and to end up with a cut I had to correct.
I will choose to remain anonymous, but you will know who it is.... And I debated giving this feedback, but it's important that the salon be aware. And after giving this feedback, I likely won't come back not because I don't want to as I would always make the drive to see moriah or Shannon, but because I'm sure I will be unwelcome after this feedback. But my experience was so disappointing after all these years, I am willing to give up ever coming back just to make sure my feedback is heard and hopefully considered.