There were all sorts of little details that made this an amazing experience (besides a great cut!):
1. Text reminders
2. Each staff person introducing herself
3. Tamara took time for a thoughtful consultation before going to work.
4. Follow-up hair care directions and samples
5. Follow-up e-mail
It's the little things that make a difference. They raised my expectations and experience to another level. Thanks! Now I get why a friend referred me here.