Front desk staff is friendly and professional. My colorist, Danielle, is excellent! I leave the salon looking fabulous and feeling cared for. The rest of the staff is upbeat and the owners treat me like I'm part of their family. Love this place!
Everything from booking the appointment to paying is seemless. Tina is a consummate professional. Everyone is friendly and professional. The whole atmosphere is welcoming. These are the reasons I go back on a regular basis.
I did not rate it as a 5 because the salon is not a relaxing place. There is way too much conversation between employees, oftentimes about medical issues. I do not want to hear that when paying high prices for services.
Unfortunately the front desk never informed my stylist that I had an appointment (made the same day) and I waited almost a half hour while my stylist was talking to another customer sitting in the chair. The other customer was just waiting for her hair to set and didn't preclude me from entering (which I discovered later). Finally I complained to the front desk and my stylist was notified that I was waiting. The stylist didn't know she had an appointment (she wasn't even given a ticket). After my haircut I went up to pay with my stylist. The person in charge of the front desk excuse for not giving a ticket was she was too busy training someone. Maybe its time to change your name from VIP because customers are NOT the primary focus of your business.
Sorry About Your Bad Experience at the salon , and with our front desk ,Our Clients are our number one priority and I the Owner Apologize for your inconvinience once in a while an error does occur you have been Hollys client for quite a while and this is the first time you ever had a problem. and we do value our Name VIP and work very hard to make all clients Happy when they are in the salon . for your bad experience Im giving you a free Mens Haircut whenever you wish and hopefully you will be satisfied with our service this time. I apologize for the late response on your complaint, Sorry to say but your comments below were not justified for a one time experience . Mary Lucas,Owner
Our visit with Val the dietitian was fantastic. Very professional, overwhelmingly knowledgeable - I am reaching my goals with her help. She is a joy to work with, very understanding, very real-life and supportive. Just yesterday we gave her name to a good friend who is having diet/nutrition issues.