Emily is extremely personable and kno. The best thing, however, is that she listens! She makes sure what your asking for is do-able. She has great suggestions working towards growing my shorter hair longer. She greets me and has never run late for our appts. It’s so aggravating to get to an appt on time and the stylist is 30 minutes behind! Salon Vole is not like that, Emily is not like that. They all make sure you’re comfortable or would like a beverage. Great products for sale in their retail section. I relocated and from California and a totally different experience! Oh, and Carmen, Emily’s assistant,!gives the most amazing head massages!!!