I was referred to Jen by my two daughters who also go to her. I was needing guidance on letting my natural gray color grow in. She talked with me prior to understand what I was hoping to accomplish. With her training and experience, she came up with a plan on the color with hi-lights and shading, she cut to a long shag (my request) and styled. I left feeling very happy about the color and cut. We will continue with the process and eventually my natural color will be all I see. SO GLAD I MADE THE CHANGE!