Although it was not intentional, I waited 45 minutes AFTER my appt time before being called for service. Unfortunately, I needed my rooted colored so I had no choice but to wait. I went to a different salon the next day for my eyebrow wax as there was no time to provide that service either. My blow dry was comped, so I gave 2 stars instead of one. Time is money for everyone and everyone's time should be honored. I doubt I would be serviced anywhere if I showed up 45 minutes late!
We are truly sorry for the inconvenience that occurred at your scheduled appointment time. Unfortunately, due to the holiday season, your stylist ran behind with her previous clients. We will take action to ensure that this type of thing does not happen again. Again, thank you for your patronage to our salon. We hope you have a very happy holiday season! Again, we are so very sorry!