I'm sorry to say I had the worst haircut of my life at Salon Zeo. I was a walk-in, on a rare afternoon off work, and wasn't surprised to end up with a junior stylist. She did spend some time listening to my request (blunt cut, no layers, 2 inches off) and to info about my hair's quirks (springy waves, thin, fragile). I ended up with a layered grandma-bob (I'm 37, dammit), sprayed into a helmet, about 4 inches shorter than I came in. Never again.