On the worst day of this winter (Feb. 2015) due to snow and ice, they were answering the phone and making service calls. They were informative about arrival times and showed up early. They were concerned about cleanliness and not making a mess. Karl, who was our Technician immediately diganosed the problem and had it fixed within 20 minutes. He was extremely nice and very accepting of the two large dogs getting in his business. Cost was not the issue as we will be reimbursed through our warranty company. With that said, it still seemed resonable and relitively inexspensive. I would highly recommend them to anyone.
Alan, We are happy that we were able to provide service when it was needed. We hope to work with you in the future and appreciate your business and review. Sincerely, Paul Sammataro