Crystal asked good questions and listened well as I tried to communicate what I wanted for my hair. She made a couple of suggestions but wasn't pushy. She explained to me how the technique she was suggesting worked and how it might be what I was looking for. I was hesitant but trusted her knowledge and training. I am so glad I did. I love it!! Thank you Crystal! Rachel at the front desk is professional and knows how to make you feel comfortable and welcomed. Great job!