I was a little disappointed today. We arrived at 7:58am, I tried to check in at 8:01am but got the message that you weren't open, so when prompted I left a message that we were here at the back to check in Kanga & Roo for their bath, nail trims, and anal expressions. It was at 8:32am when I knew no one had check the message machine, as I received a call from the hospital asking if we were going to bring Kanga & Roo in for the bath. I informed the technician that we were actually sitting in the back waiting for someone to come retrieve Kanga & Roo from us. As I said disappointed that no one answered the phone when we called, even more disappointed that no one check the messages to find out that I had checked in.