91.5% would refer friends and family to us

1 stars Verified customer

At my last spa appointment' the room was so cold that I shivered the whole time. In fact. I had to end the session early as I could not further endure the cold and the therapist could not warm the room. After my appointment, . I made the staff aware of my negative experience, and they gave an insincere apology' charged me for the full hour and allowed me to leave with no resolution to my experience. I gave an online complaint about after my negative experience, and there was zero follow-up. Will not return to this spa again.

Sanctuary Day Spas - Vaughan replied:

Thanks for taking the time to review us and we're sorry that we fell short of meeting your expectations. Unfortunately we cannot reach out to you due to your online reviews being anonymous. Please call our Manager at (905) 417-1683 so that we can learn more and hopefully resolve the issue.

4 stars Customer since 2013

I had a St. Tropez Self Tanning session and it was done by Christina! Great service and I would recommend it to everyone! Christina did a wonderful job!

5 stars Verified customer

Great!

5 stars Customer since 2004

Customer service is excellent, they take their time with customers

5 stars Customer since 2011

I had a full body massage with Shaoming. I have been coming to Sanctuary for several years now and always ask for her specifically. She is excellent and I am always extremely impressed with how well she knows the key areas of my body that need work and she delivers. I always feel fantastic after my massage with her. I used to have problems with my neck and shoulder areas but not any more. All I have to do is tell her the parts of my body that give me pain and she knows exactly what to do. I have never been disappointed! I will continue to ask for her each time I come to Sanctuary.

4 stars Customer since 2005

Great calming and relaxing atmosphere! Staff very pleasant.

Want to see some new and recent colours of polish as don't feel they have the Most recent color releases.

5 stars Verified customer

Service was excellent and made to feel very comfortable by all staff

5 stars Verified customer

The staff is knowledge about products and felt taken care of and relaxed during each visit.

3 stars Verified customer

To be honest, the massage was average. I asked for a deep tissue massage and it felt like I received a basic/non caring massage. I'm not one to complain, but I'm being truly being honest I've had much better experiences. I hope you can use this information to your advantage.

Sincerely

David

4 stars Verified customer

Sonny provided me masseuse services and was excellent. Her care during the service was perfect, always checking in with me to make sure pressure wasn't too much or too little. Nice personalities always help as well. The abeyance at Sanctuary is always lovely. I'd return