Been taking my cars to SL since we moved here years back...to both locations,
This time I called and gave instructions on what had to be done. Dropped the car and left keys in the slot. Few days later I get a voice mail asking me what worked I wanted done. Call back and find out no one had recorded the work I wanted.
Show up Friday for the car and find its not ready and that they had tried a very old email to contact,e about some issues. You had my cell which you've always used over the past six years but did call as this time you used an out of date email. And no one thought to call when I didn't respond to the end,ail. Thus car not ready and need to come back for work
I would like to thank you for your patronage and for the honest comments. We have realized the tremendous error, and will make sure this doesn't happen again. We value you as a customer and will take this opportunity to learn from the mistakes made. Thank you.