My first two impressions of SGAH was it sucks and I really wanted to enjoy the comfort of Veternary Healthcare waiting room, especially when a lot of the patients kept asking "when is my turn?" But my wait time so far has been acceptable. The first look at the building inside has not been pleasing to the eye as it is old. My first impression of Dr. K was he badly needed a haircut, not the kind of vet I am used to. But from the way he acted he immediately showed me he is a very knowledgeable and competent vet. With each visit I see he has gradually made improvements to the place inside (no more fluid bags on the window). But he surely has counted on technology to make his diagnosis and to automate his office operations so I guess he can claim it as State of the Art then. Also his rates are before inflation, maybe he may not have caught up yet but lets stay that way. I hope he can eventually improve waiting area ( we are under the weather rain or shine) and have more organized parking.