I called originally to get a verbal repair quote, but instead I was told to come in so I wouldn't be getting an estimate on work I didn't need and I'm glad I did. All I was looking for originally was to make sure my vehicle was road worthy for my bi-monthly trips out-of-state. I knew that I was needing repairs, but was hoping to hold off for awhile.
Instead of just telling me in the waiting room like most auto repair places I've dealt with, they took me out to the shop and SHOWED me first hand. I SAW the work that needed to be done immediately. They explained the pertinent issues and how important they were, so I got it all done (within 2+ hours): brakes, rotors, oil change, two new tires and the tightening of loosened bolts.
Their shop was recommended by a co-worker and I'm so glad I went there. They are fair, honest, reasonable and don't try to sell you things you don't need. I also like how friendly and upfront they are with every customer; just a great group of people.
Bottom line: I will be going back.