The staff takes such great care of our dogs and cats. They are very prompt and wait was minimal but sometimes it’s not and that’s OK. A few times my wait time has been extended because they prioritized emergency care ahead of me and like I said I’m perfectly fine with it. I’m glad that they take the time to help animals in need who need attention immediately. I’ll gladly wait a few minutes longer for someone else in an emergency. I’ve been in that situation with our cat who had a life threatening urinary blockage and they cleared their schedule for us. Thankfully they were able to save our cat and I would hope those that had to wait a little longer than expected would know we appreciated their patience. Great place, great staff and Dr. Gordon I suspect loves our pets just as much as we do.