Had an appointment for 10:30 a.m. Waited outside in car for 1 hour and 15 mins.After 2 calls to reception, was told they had two technicians call out sick.Finally, a tech, came outside and escorted my pup and I inside and put us in an exam room. After another 20 min. wait the Dr. came in. My pup and I completed our visit at 12:30 p.m. Offered NO type of consulation . Professionally unacceptable.