Dr Wilden and the office staff were great! I had a situation where i needed to reach the doctor after hours and was able to with no problem at all and he was so nice. i am looking forward using this office as my primary care.
Dr. and assistant were both friendly and spent time with me, answering all of my questions and concerns. I felt like I was not rushed and not being treated like just a number. On the down side, I had a long wait to see the Dr. even though the waiting room was fairly empty.
The original service was average nothing particularly outstanding. The warranty is not worth the paper it is printed on. My transmission failed at about 2,500 miles of use. Cause of the failure was the transmission cooler clogged up allowing the transmission to overheat and burn up.
They refused to honor the 12,000 mile or 12 month warranty on parts and labor warranty. Their claim is that they recommended an additional cooler be installed when I had the transmission rebuilt.
My questions to them were,
1. When I picked up the vehicle shiftright gave me an unconditional 12,000 mile or 12 month warranty on parts and labor. No conditions were noted by shiftright limiting the warranty.
2. "If you thoroughly cleaned the existing transmission parts and flushed the cooling system, then filled the transmission with new fluid, where did the material that clogged the cooler come from?"
There was no reply other than you should have installed an additional cooler.
Here at AAMCO of Queen Creek, AZ we stake our reputation on our award-winning customer service. As your local, independent AAMCO dealer, we want to make sure you're satisfied with the service you receive.