Every time I have been to Santa Rosa Dental Care, it has been a 5-star experience, however this time it did not go as well. The hygienist was short with me when I first met her, was very rough with my teeth, caused me to bleed to the point where I had a mouthful of blood, and was less than hospitable. Usually, I am greeted with warmth and a smile. I am always given headphones and asked if I would like to watch something on the screen. This hygienist did not offer the tv, she did not give me a goodie bag when I left (the usual is toothbrush, toothpaste, floss, mouth wash), and she did not ask me what flavor of polish I wanted on my teeth. Even though I was disappointed in the lack of luxuries this time around, I was mainly upset with how rough she was with my teeth and how she did not give me ample opportunity to spit or close my mouth when using the suction tubes. I met with the dentist, who was nice per usual, but the hygienist can really make or break the experience and in this case, she was very disappointing. I'm not even a person who dislikes going to the dentist. Usually I enjoy it.