This was our first time at Santa Rosa Veterinary Hospital, and I was nervous because I had to choose a new vet by reading reviews and taking a chance. The woman on the phone I made the appointment with was the first sign that I had probably chosen well; she was friendly, patient, and knowledgeable. The office staff was just as delightful during the visit, and the tech gathering the information in the examining room followed suit. The doctor was attentive, informative, knowledgeable, and never gave me the feeling that I was being hurried out of the office. He listened to all my questions and concerns and made sure I was satisfied with the visit. He also had a very caring attitude and seemed to genuinely care about the physical and mental health of his patients...and their parents! I hope I won't have to see them any time soon, but, when I do, I know I will feel confident that my children will be well cared for! As an added note, during our appointment, there was a "medical emergency" in another room that the doctor needed to address. During this period, several staff members periodically poked their heads in the door to tell me the doctor would be back, shortly. Now, I call that WOW! customer service!