Excellent comment! Though you may not have received a phone call, I do assure you we are reshopping your rate at every renewal. We generally do not advise if we do not find anything lower, due to the large amount of phone calls that would generate, but we do check in after renewals to see if there are any questions or concerns.
The staff are easy to get ahold of, very accommodating. The coverage is custom tailored to your needs and reasonably priced. They explain everything so you know exactly what you’re getting. They also keep you informed and up to date on any changes/differences that may arise. Would recommend them for sure.