I had a problem with my policy & was told it was because I chose that (which I didn't) but the receptionist said my account was noted by my policy handlers that I did, so I ask to speak to the manager, turns out she's the one who wrote my policy & lied. While talking she first insisted it was correct, I pointed out what REALLY was said that day & that I wasn't given an option to make that choice. Her response was well it saved you money that day (yet was costing me more money at that moment). I WILL NOT do business with untrustworthy liars. As soon as my policy is up I'm cancelling through them & going elsewhere.