I had a Renewal Facial and it was amazing! The girl who took care of me made me feel very comfortable. She was kind and understanding. I had multiple questions and she was capable of answering all of them and recommending products to help my skin concerns without any pressure to buy. However, based on one of her recommedations I did purchase and I don't regret it at all. I was really stressed out about some personal things before going into the appointment and when it was finished I felt GREAT! I didn't even care about the issues I had been stressed over anymore.