Had a horrible experience from the time I made my appointment until I left out the door. When I called to make my appointment the girl who answered could not answer any of questions, I was told to call back later to speak to someone else. Then they sent me a confirmation saying that they received my cancelation which I never called to cancel. Then when I got there I felt rushed, they took me back to a back room for an evaluation, but asked me if I had my groupon with me, or whatever coupon I used.Really!!! Wow I couln't believe they automatically assumed I used a coupon. Why? Cause I'm hispanic? I told them that I had already paid since Janurary and no not with a coupon of any kind, they asked to see my receipt. I asked them don't you have it in your computer they looked and said no. So I went into my email to show it to them. They saw it but still questioning it. Finally one of the girl's told the other to go ahead and do it. By this time I felt very uncomfortable and just wanted to get it over with.i was out of there in about 40 minutes It was suppose to have been a two hour appointment. Well at least that's what my recept said which also included some after care. I wasn't recommended any after care, just ok I'll check you out right here and oh yea would you like to give a gratuity? Really? Really? Your kidding me right? never again. Oh yea by the way I feel no different.
Hello Anonymous. I'm very sorry that you feel this way about people that use coupons. Coupons are a big part of our business and we APPRECIATE the people that use them as we also appreciate all of our clients. I can assure that you been hispanic has nothing to do with. I, Marisel Salas, am the owner and am hispanic. In addition, 90% of our employees are hispanic. The 2 hour treatment you mentnioned includes consultation (5 min), measurements (15 min), wrapping (20 min), actual treatment (40 to 60 min depending of treatment), post measurements (20) and post consultation (15 min). Hope that for your future treatments you will find a place that you will be happy with. Good luck!!