Seahorse seems a nice group and has had some personal losses, but customers suffer from inability to train respond and keep weekly maintenance staff. I believe I'm on my 4th person in about 1.5 years. I was very displeased with the work done by surface replacement contractors. Not only did they not do a good job, but they were also messy and I regularly grind my teeth when I see blue stains on decking and decorative rock. These people also did not seem to respect women and used the "I don't speak English" card too much. They kept telling me nothing was wrong. Seahorse was very good about listening and finally figuring out what was wrong and getting it fixed. But it was a long struggle, and an aggravation to me. Seahorse also totally ignored my multiple requests for a credit for the roughly $100 extra in water for draining the pool a second time due to needing to fix the defect in the original installation. Why should this be my expense? With the rotating pool cleaners, it is something almost every week. in the last few, it has been algae in the pool that went ignored until i mentioned it, basket that floated loose when weight was thrown out with debris (this allowed pool sweep nut to go into the system when hose became detached). Staff admitted to realizing later that rock was in the basket for a reason. I have mentioned this and Nick assured me the nut was not in the system. I can see it now! He said he did not replace the skimmer door as he was afraid to break it? REALLY? He left the system running 24 hours. When I mentioned that he said he did not realize it was controlled elsewhere and thought I wanted it this way. AGAIN, REALLY? SO, again more expense to me due to staff incompetence or lack of attention. Door to controls is routinely left open. Most recently discovered this after the last storm. Lastly, it always appears that cleaning staff is trying to set a world record in spending shortest time on my property possible. While I do not expect any service to be trouble free, I also do not expect having to repeatedly fix things myself, put up with extra cost or sub par service. This is now a trend.