I love the staff and the flexibility with appointments, always trying to accommodate my needs even at a moment's notice! Always satisfied, except this time just a bit concerned because one eye seemed fuller. I noticed it while driving home, but thought it was just because I hadn't fully recovered from my nap/snoring while I was there lol! I asked a co-worker today if she noticed it and she said she noticed it as well too, but it's not too bad only if you are really looking at it comparing. Of course because I'm checking them out all the time I notice the difference. If it still bothers me I will go back. Other than that, satisfied every time!