I had an overall pleasant experience during my appointment, it was my second visit to this location. The nail technician that helped me was very nice and I was satisfied with the quality of her work. Despite that, when I make my next appointment, I will request for a nail technician that speaks English. There was definitely a communication issue, especially when she offered me a scrub during my pedicure and did not inform me that it was an extra charge. I didn't want to bring it up when I was paying for the service, because I didn't want to make an issue about it, but it would be nice to get a heads up that I'm being charged for something that I was under the impression was complimentary. At least now I know for my next visit that the scrub is an extra charge. That being said, I am very satisfied with the cleanliness of the facility and the quality of the work done. I would definitely return.