Carissa was very nice and attentive. However, the spa experience was not great. Construction noise (which could not be helped) was never mentioned, however it was loud. The speaker system in the room was staticky and kept cutting in and out with "relaxing" music, which was not relaxing. Finally, I go to pay only to find out my coupon (which I received via email from the spa) would not be received. I misunderstood "body work" to be massage. It is not. Which is fine, but would have been nice to know when I booked. When I booked I specifically mentioned this coupon and the gal never corrected me. NOT A GREAT EXPERIENCE.