I am always greeted immediately upon my arrival, and offered something to drink during my appointment. The staff is happy and friendly. The level of service I am provided by Katy Mullings is absolutely exceptional. I have naturally curly hair that is difficult to work with, and she knows exactly what to do with it. And every time she colors my hair, I receive so many compliments on how great it looks. I drive 30 minutes to get to Serenity and it is always worth it!