I've had several great experiences at Serenity. This past one was inconsistent with previous trips though. It was clear that there was significant miscommunication / lack of familarity between dentist and team members. I'm not sure if this was due to team members being new with insufficient training or another cause. I was disappointed by a few things (1) the appt took 2 hours when I was told to expect 1 hour, (2) I had to retake x-rays that weren't captured correctly / clearly the first time, (3) several tools were dropped - I believe they replaced each time so they were clean but gave me less confidence with someone taking a pick to my teeth, (4) dental assistant was inputting data incorrectly into their system prompting a disagreement and tension between them with me literally in the middle of it all. Overall the team had palpable tension which made their working relationship a bit uneasy, which made me feel very uneasy!
I'd appreciate them taking training more seriously on both tactical things like taking x-rays and managing tools / coordination and on more customer experience focused areas like team communication, prompt service (e.g., knowing very well how their software systems work)