90.2% would refer friends and family to us

4 stars Customer since 2001

The massage I received was awesome and very enjoyable.

The pedicure was the WORST pedicure I have ever received. The person doing the pedicure was quite unfriendly and appeared angry. The foot and leg massage lasted approximated 90 seconds on each leg and foot. The neck massage was about a minute and the hand massage was about 30 seconds on each hand. I was not at all impressed with the "dry" pedicure and would not recommend it to anyone.

I rated my experience above average solely based on the massage and would rate the pedicure as 1 star.

Serenity Couture - Rochester replied:

Sue, we appreciate you letting us know about your pedicure experience. We truly believe this is a training issue on the part of the technician as our other guests love this new service. I will share your insight with the trainer in that department so she can work with the technician you saw, We would love the opportunity for you to come back and receive another Eco-pedicure with one of our other talented nail techs. We will be contacted you shortly to see if we can get something setup.

5 stars Verified customer

Had a Brow wax again yesterday with Michelle. Excellent experience with her like it always is.

5 stars Verified customer

I had a great experience Dana helped me find a hair cut that suited me and I appreciated her knowledge.

5 stars Customer since 2016

Kathleen was wonderful, as always. Salon looks great.

5 stars Customer since 2017

Kayla F always does such an amazing job! She is so friendly and really listens and cares about the clients experience. I always walk out with awesome hair. Thanks!

1 stars Verified customer

It would be nice to have prices on the products or at least a small sign listing the prices at the end of each stand. The gal who assisted me told me that she would have to scan to figure out what the prices were, which I found time consuming. Other salons have a nice listing of the prices near the ends of stands or on shelves. Especially when times are busy, this would help.

Serenity Couture - Rochester replied:

Thank you for bringing this to our attention. Since our remodel we lost some of our signage and are in the process of getting new price lists made up.

5 stars Verified customer

Wonderful, relaxing atmosphere! The staff were all very friendly and professional and I received a really nice Haircut, exactly as I wanted it.

4 stars Verified customer

Had a color retouch, highlights, and a hair trim with Savat. She is a new stylist, and she did a real nice job. I will request her again.

5 stars Customer since 2001

As always, a great experience. Thanks Krista!

2 stars Verified customer

Needing products at 7pm on a Friday. No help at the desk of the main desk. After 5 minutes the front desk help came from the other part of the store. Neither she nor two more people she asked to help knew anything about products. Finally Bobbie came to the rescue and did a nice job with product knowledge. The whole process should have taken 5 minute but it took in total a half hour to get proper help and pay for products. Don't have people at front Desk who don't know anything about your products. Very unimpressed.

Serenity Couture - Rochester replied:

Thank you for sharing your recent experience. We are working diligently on getting all the new staff trained in all the products.