90.5% would refer friends and family to us

4 stars Verified customer

I loved my hair color, but the lady who dyed my hair was very rough and careless. She was pulling my hair apart when she should have brushed it before hand. It was very painful when she tugged hard on my hair. She also got hair dye on my face and was careless about it.

Serenity Couture - Rochester replied:

Thank you for sharing this with us - I would love to speak to you further about this if you could call me at 507-289-0123 ask for Rachel. I would like to share with the color trainer so she can work the stylist that performed your service.

5 stars Verified customer

I love my haircut and I was pleased not to have to make small talk the whole time. The stylist just let me sit and relax. It was great.

5 stars Verified customer

Love every minute I spend at this salon!

5 stars Verified customer

Stylist took the time to be sure my haircut fit my needs and wishes. Friendly staff. I hesitated to call for a last minute appt on a Sat night but it was great.

5 stars Verified customer

Reception personnel efficient, friendly; Hairstylist Paul exemplary in technique, sense of style, and support. He's also a hoot.

3 stars Verified customer

Too expensive for a trim

5 stars Customer since 2016

Krista listens to my input and guides with her expertise; very please with the hair cut.

5 stars Customer since 2016

Sara did a great job!! Love the color!

4 stars Customer since 2001

Kathleen is great!, I swear she can read my mind. I described in vague terms what I wanted and she nailed it. I walked out with the perfect cut and color.

All the staff is welcoming and professional.

2 stars Customer since 2017

Upon arrival we were welcomed and asked to wait. While waiting the two receptionists were handing out at the desk talking poorly about a coworker. They were rather loud and very negative. This is something customers do not need to hear. This is similar to my last experiences there as well

The services themselves were enjoyable and nail technicians were very nice. However within 36 hours 5 nails are chipping. Several rather significantly. This is with little to no activity after the manicure as i was in a 12 hour car ride the day after appt (which ended around 4:30 the day prior). For paying $70 for a mani/pedi i would expect the end product to last more than a day!! Will not be returning on my own accord. Probably would not have this time after my last experience but i was gifted a gift card recently. I have pictures of the nails with issues. (Mani was Sat late afternoon by Min am they needed to be redone)

Serenity Couture - Rochester replied:

We understand your disappointment with your recent expereience and agree that this is not acceptable.

It?s important to us that out customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I will be contacting you shorty to discuss the situation.