91.6% would refer friends and family to us

5 stars Customer since 2001

As always J.P. provides excellent service for both me and my husband. Our hair looks fabulous as always.

HOWEVER

I feel I should say that we will unfortunately have to be looking for another salon. Our total Tuesday was $350 for two hair cuts and a color. (Including a 20% gratuity.) As I said, JP provides excellent service and she is clearly a pro as are all the stylists we've seen at your salon. However, we simply can't afford that kind of price point.

Thank you for your consideration.

Serenity Couture - Rochester replied:

Thank you for your feedback we value you as a guest. We do have many price levels and JP is at our top. We would love the opportunity to refer you to another stylist within our salon that we feel will do as great of a job that JP has done for you in the past. We have put those names in both of your files and look forward to continuing to service you in the future.

5 stars Customer since 2001

Sandra did a very nice job cutting my hair, definately will be back to see her.

5 stars Customer since 2001

Jill Oftsie is fantastic!! Never ever come away dissatisfied.

5 stars Customer since 2001

Crystal is always nice and caring.

4 stars Verified customer

So pleased with my cut & color! But as usual, new reception area gals seem unfriendly & I always feel like I’m bothering them as they chat among themselves.

But the important part is the hair service and that was excellent.

5 stars Verified customer

Melissa and Cassidy are awesome.

5 stars Customer since 2001

Tony was so helpful! And, as always, Melyssa was amazing!

5 stars Customer since 2017

Sondra is an absolutely amazing hair stylist and person! She knows exactly what to do every single time! She is a hair color genius!!

5 stars Customer since 2001

Always a good experience! Amber is amazing and always does a fabulous job! Bella was new for me this time and she is equally superb!! Love going there!!

5 stars Customer since 2018

I love Sam and the way she did my nails! Definitely worth my money!