I love the staff at 71st, I couldn't get a ride there so one of their staff members came to my house, picked up my 2 service dogs and 2 cats, and myself, drove me there for their exams and shots and drove me home again. I don't know of any other vet that would go to that much trouble for their fur baby customer and owner. I gave 4 stars only because I wished the Dr. had come and talked to me personally about the findings on Nicholas. I had to ask the desk clerk what they found and what happened. I felt like the Dr. rushed me out the door.