Reviews
ShamPooch Palace
3 stars Anonymous Featured review
Was impressed the first time I took my dog for grooming. This time, not so much. Don't know if I can request a certain groomer or not. will ask next time.
It was just like they were in a hurry. Had a strange smell also. A completely different experience this time.
ShamPooch Palace replied:
I appreciate you taking the time to respond and let us know about your experience. We strive to make sure everyone has a positive experience with us and hope to achieve 100% each and every visit.
I want you to know that you can always request a specific groomer at anytime. I was concerned about your stating that it seemed like we were in a hurry, did that refer to checking in or checking out of your fur baby. Or did it refer to amount of time the grooming took. Secondly, we strive at all times and take great pride in our shop in keeping our shop clean and smelling well. Although we can't always help if a doggie has an accident here, we do attend to cleaning it up immediately. I was not sure if that was what you were referring to or you felt that your dog smelled strange. Since I am unable to call you directly since this is posted anonymous. I would really appreciate it if you could contact me (Kathy) so we may go through each of the items you were not pleased with.
As I stated you and your fur baby are our number one priority in our shop and we need to know if there are any problems at anytime. I can be reached at 770-513-0103.
5 stars Kayla S Customer since 2018
I loved the service, positive attitude, and them cherishing my pet!
5 stars Bobby P Customer since 2017
They always take very good care of Max and the staff is always friendly!
5 stars Cristina R Customer since 2013
Always the best please for my pet.
5 stars Cheri W Customer since 2016
Great mini groom! Kathy's suggestion of doing a mini groom in between full grooms was the perfect plan for our bichon, who is typically very anxious at the groomer. He does much better now and is calmer about the process.
5 stars Pam M Customer since 2011
Thank you for accomodating our three pups while we moved our son.
5 stars Angila R Customer since 2017
I always try to get the same groomer because she always does a great job on my dogs!
5 stars Anonymous Verified customer
Kayla is the BEST!!!
5 stars Dionne H Customer since 2018
Max and l loved his hair cut.
5 stars Peter A Customer since 2016
They are all so nice at the Shampooch Palace I will not take my dog any where but there.
5 stars Gwyn B Customer since 2010
Always the best! Genuine care for my pet,