Reviews

ShamPooch Palace

5 stars Customer since 2016

Love this place! Our dog always looks great and likes going there. Staff is always friendly and takes time to answer questions.

5 stars Verified customer

Excellent services

5 stars Customer since 2011

They look awesome as usual!!!

2 stars Verified customer

Seems to have gone down hill in a year. Staff is less professional, seems to be dirtier. Hate to rate poorly because there's so much potential here. If the staff wore scrubs and treated customers like they were about to drop $50 for a groom, they'd be booked for 6 weeks. Perhaps I'm too pretentious? Maybe that's just the business but not very "palatial".

ShamPooch Palace replied:

I'm sorry if your experience with us was not a good one. We work hard at maintaining a clean & smell free shop. However, there our times which a pet has an accident (beyond our control) that can really stink the place up! We take care of it immediately but at times the smell can linger longer then other times. We clean throughout the entire day, with bleach and other cleaners to maintain. I am a bit confused on your comment of groomers wearing scrubs, we have company tee shirts we all wear. We work with animals and sometimes its hard to not have hair around. I am very surprised at your comment considering the lack of professionalism in our business. We have never had anyone say that. I wish you would of called me considering this. I am sorry, that you do not consider the shop very "palatial" meaning "suitable for or like a palace." Pricing has remained the same for years, due to the increase in products used for the grooming process, we chose to stay with our top line shampoos, and other products we use. By raising our prices $2.00. We will not use inferior products, that many other shops use. I see that you were not disappointed with your grooming. We appreciate your feed back and would like to speak with you further if you have anymore suggestion for our business.

Regards,

Kathy

5 stars Customer since 2017

She done a great grooming job on both my dogs!

5 stars Verified customer

They did a great job!

5 stars Customer since 2012

ShamPooch Palace will always be the best place for my little four legged family! The staff is always friendly, respectful and honest. Those are characteristics that you have to respect and appreciate. Thank you as always! Keep up the Awesome work!

5 stars Customer since 2016

Always a great job done with both of my morkies.

4 stars Customer since 2017

We have had nothing but great experiences thus far. Staff and owner are kind and caring.

5 stars Customer since 2017

Great