I appreciate you taking the time to respond and let us know about your experience. We strive to make sure everyone has a positive experience with us and hope to achieve 100% each and every visit.
I want you to know that you can always request a specific groomer at anytime. I was concerned about your stating that it seemed like we were in a hurry, did that refer to checking in or checking out of your fur baby. Or did it refer to amount of time the grooming took. Secondly, we strive at all times and take great pride in our shop in keeping our shop clean and smelling well. Although we can't always help if a doggie has an accident here, we do attend to cleaning it up immediately. I was not sure if that was what you were referring to or you felt that your dog smelled strange. Since I am unable to call you directly since this is posted anonymous. I would really appreciate it if you could contact me (Kathy) so we may go through each of the items you were not pleased with.
As I stated you and your fur baby are our number one priority in our shop and we need to know if there are any problems at anytime. I can be reached at 770-513-0103.
Customer since 2016
When I brought our dog home from ShamPooch Palace, my wife said his haircut was perfect and he looked just gorgeous! And our dog is not an easy dog to bathe or give a haircut to or have his nails trimmed, but Kathy and her team know how to handle him. With lots of love and patience, she turned a Ragamuffin into a Prince in just a few hours! Not only that, our dog Go Go was happy!
ShamPooch Palace is the only place we trust with grooming (and we've tried many over the years). The staff is friendly and professional, the pricing is right on, and our dog Go Go is now set for a healthy Spring. Thank you very, very much ShamPooch Palace!
I love the ladies at Shampooch Palace especially Ms Kathy & her daughter, they are the sweetest people in the grooming business I have ever met & they always send my baby boy home looking so handsome! If you have furrie baby’s take them to see her, you won’t be disappointed!
I boarded my five babies with Kathy and her staff, when I went on vacation for a week. I would not have felt comfortable leaving them with anyone else. They took such good care of my little ones. I even called to check up on them while I was away and was greeted with assurances that they were safe, happy and well cared for. I was already at ease with leaving them with the staff at ShamPooch Palace because when ever I go in to get food or a groom it 's always a pleasure to interact with them. Again thank you so much Kathy and her staff for taking such good care of my babies.
I've brought my pet in a few times to get his nails trimmed, and had his vaccinations done there too. Yesterday was the first time he had a full grooming service, and I couldn't have been more pleased. The staff is so nice, and accommodating.