I had a wonderful experience at this spa. Kim, the manager agreed to reactivate a gift card that had long since expired. She set me up with a massage and hair cut that was the same amount as the gift card balance. They took me right in when I arrived and I had a 50 minute signature massage. It was fantastic from start to finish. Relaxing, soothing and the perfect amount of time. Then I got a great hair cut with Hyun. She did exactly what I wanted and it was very nice to talk with. The entire staff was very friendly, the decor was great and the services were very reasonable. I would highly recommend this store.