After setting up an appointment with Jerry, Scott came over at the scheduled time and corrected my main problem (not being able to update to the latest Adobe version) and as soon as that was done he was able to get some of my comic book files onto my DX Kindle (oversized Kindle) as well as offer tips on building a potential website! Besides all of that, Scott & Jerry seem to be terrific people to deal with! I never once felt intimidated by Scott, even though he has a wealth of computer knowledge. He very patiently corrected my problems and to sum up "a very pleasant experience!" Would not hesitate to use their services again and would happily recommend to anyone else faced with a computer problem or two!