Typically I have great service when I get highlights and a cut. My stylists have been finished typically in 1.5 hours. Yesterday I had a new stylist. It took her 25 minutes to mix the color. She did not know how to run the dryers. My hair came out brassy and over bleached with no contrast in the color. She tried to fix it with toner so now it is brassy and blue. She was an adorable sweet girl who had no training and was clueless as to what she was doing. The management should ensure their stylists and training and have basic skills in highlights. After 3.5 hours I left dissatisfied and never got the hair cut I came in for. It cost me $100 and I look like I went to a store and bought out of the box color.