I love, love, LOVE Jaci! I am, however, a little confused about pricing for color. I may be incorrect, but in the past, I thought that one color = the $50 one-process color fee. Yesterday, though, I was charged an additional $15 (originally $18, but the mistake was corrected, and I now have a $3 credit on my account) for taking the one color used on my roots through to the ends. When I have a root touchup, I am charged $50, but then I am charged the additional $15 for putting gloss everywhere else. This I understand, as two colors, two "processes" are used. I don't understand being charged the additional $15 for one color all over.