Shermans Auto Repairs

Automotive

4.5 stars 188 reviews

1909 Mountain Industrial Blvd
Tucker, GA 30084

(404) 728-1127

Mon - Fri: 8:00AM - 6:00PM

Sat: By appointment only

Sun: Closed

About

General Automotive Repairs, specializing in Lexus, Toyota , and Import vehicles

Services

Alternators and Starters
Batteries
Brake Repair
Brake System Repair
Computer Diagnostic and Repair
Cooling System Flush
Diesel
Diesel Specialist
Domestic Repair
Drivetrain Service and Repair
Electric Repair
Electrical Repair
Electrical System Diagnosis and Repair
Emissions System Diagnostic/Repair
Engine Performance and Tune-up
European Repair
Foreign Repair
Fuel Injection Diagnosis and Repair
GM Factory Trained Specialist
General Repair (Aftermarket)
Headlamps and Vehicle Lighting
Heating and Air Conditioning
Ignition Systems
Import Repair
Japanese Repair
Muffler & Exhaust Repair
New Tire Replacement
Oil Change Facility
Oil Changes
Radiator Repair
Scheduled Factory Maintenance
Service Department
Shock and Strut Replacement
Steering and Suspension
Timing Belt Service
Tire & Brake Repair
Tire Repair
Transmission & Clutch Repair
Transmission Fluid Service
Truck Repair
Used Car Evaluations
Wheel Alignment

Languages

English

Insurance

Most insurance accepted
Most extended Warranties accepted

Payments

Cash
Check
Debit
Mastercard
Visa

Staff

Sherman Elliott

Certifications & Memberships

97.5% would refer friends and family to us

2 stars Juanita W Featured review

Very disappointed when I had to return my vehicle in March 2016 for the same diagnosed problem I had repaired in January 2016. I was shocked when I was told that repairs would cost approximately $900.00 - $1200.00 depending on Nissan parts. Shocked because in January, I paid over $645.00 for the same problem/repairs.

Thanks

8 years ago

Shermans Auto Repairs replied:

Hello Ms. Williams

Thank you for being a very valued customer of Sherman's Auto Repairs

We sincerely regret your disappointment with reference to your last visit on March 22nd 2016.

It's obvious from your perspective that you are linking your first visit on January 13th 2016 to your second visit on March 22nd 2016 based on the check engine light being on.

Details from your January 13th visit indicated that the vehicle had two codes present in the system memory i.e. P0325 - Knock Sensor and P1126 - Thermostat Functions Intermittently or stays open too long. Based on the two codes our recommendation was to have the Thermostat & Gasket replaced.

Further, as part of our routine, we performed complete inspection of your vehicle and advised that the Water Pump was leaking in conjunction with a laundry list of other repairs that were recommended. Nevertheless, to address your immediate concerns, the Water Pump, Thermostat & Gasket were replaced. All codes were cleared, vehicle was test driven and returned to you with satisfaction.

Upon your return on March 22nd our (free) inspection revealed that the check engine light on was as a result of the system code P0420 - Catalytic Converter efficiency below threshold. Other diagnostic checks included monitoring Fuel Trim Data which revealed both upstream and downstream oxygen sensors reading similar indicating defective catalytic converter. Consequently, we Recommend Replacement of Catalytic Converter

Also, we found incorrect fuel trim data caused by a vacuum leak at the Intake Manifold Gasket. As a result, we recommended replacement of the Intake Manifold Gasket.

The estimate you were provided related to removal and replacement of the catalytic converter - with the option of using original Nissan part or Aftermarket.

Once again Ms. Williams, I do regret your frustration but please understand that we are dealing with two distinctly different issues. Please also note that on your second visit codes P0325 and P1126 were no longer present in the system memory, indicating the original problem was fixed.

Sherman Elliott

Owner

Sherman's Auto Repairs

4 stars Tom F Customer since 2015