My appointment was my first experience with Shettle Vision. It was recommended by a co-worker, so I made the appointment. The staff was polite, fast and courteous. While a smaller office they did not lack for professionalism and appearance. Dr. Shettle was polite, professional and intelligent. The other staff (including the staff that emailed me ahead of my appointment) were very helpful. They reviewed my insurance information and helped in my decision making for new glasses. There was no pressure and a personal experience for each customer. I would recommend them for anyone looking to get away from the big stores.