Although I did have an issue with the lady who placed my order and her mannerisms, I still received my portfolios in a timely fashion. Still being the lady didn't do well with taking my detailed order, my portfolios arrived misspelled in addition to other service issues. I do not charge this issue to the company because of one spoiled apple. When I called the company about the issue, Isaac handled it immediately and with the utmost professionalism during this entire transaction. I was very impressed with his fast turn around and his eager & effort to resolve my issue. We often use 1 bad experience never to return to a company for service. God grants me 2nd chances often so it's easy for me to do the same. I WILL be placing more future orders as I LOVE my portfolios. Thanks Isaac for EVERYTHING; you were wonderful!