First visit was fine although Dr. Zachary anxious to put unnecessary vaccinations and tests for my dog. I turned down one vaccination, agreed to the rests.
I recommended a neighbor who has two dogs to SPAH. I expected my next visit should get $10 off for referral.
Second visit I decided to give Dr. Smith a try. The prices for unnecessary vaccinations and tests have increased by 10%. Dr. Smith agreed to do only the necessary ones. I felt my confidence in them has returned.
However, after spending more than $350 that morning for one-year-old healthy dog, when asked for the $10 off referral fee, the front desk said they cannot find my neighbor's dogs. I provided their names, owner's names, phone numbers. I also insisted to give his address but they said they can't do that.
From then on, it was obvious SPAH practices are lack of ethics. It was more of "lets squeeze all the $$$" from the pets' owners but give nothing back. My neighbor showed me the receipt they got from SPAH. They also told me they got a coupon for SPAH from a recent local newspaper but shoved off by saying they are not aware of such advertisement.
Nowadays, it is truly difficult to find ethical vets or even doctors. But I won't stop looking. I definitely won't return to SPAH. Besides, they are not expert in their field either. They know basic cares for pets, but no more than that.