I called at 10:00 to inquire if my usual hairdresser was available for later that day. I was told she had a cancellation and was given an appointment time. She was clearly overbooked, kept me waiting for 45 minutes and was obviously very rushed when she did get to me as others were trying to help her manage all that she had going on. I am going to have to come in for a second time as my haircut was not satisfactory. Overall, a very frustrating experience. I expected much better service than what I received.