This was my second visit and first procedure. The front counter ladies were great. The dentist was warm and friendly. The dental assistant could have been more friendly. The dentist told me the assistant would polish my teeth and tell me about the medication. The assistant didn't tell me anything about the medication. After she sprayed the nasty tasting medicine in my mouth I gagged. I asked her was that the medication, she said yes. Maybe she can let the patient before applying the medication.