Yes, Simmons Automotive is friendly...Yes, they are straight-forward, but I am soo upset with the quality of their work. I had my timing belt replaced by them in 3/2009 and a pretty hefty price. (Friends/Family told me the price was quite reasonable, so I didn't mind it so much.) Now that it's 6/2011 and only 22,000 miles later, my Timing Belt had to be completely replaced by the Honda Dealer! There is no excuse for a belt to be broken after such a short time/distance. I'm actually comparing the break down of cost between Simmons and the Honda Dealer and would you know it. Honda was cheaper...and they actually did much more to my car (because the way the Timing Belt broke, it did A LOT of damage). I do NOT recommend Simmons Automotive.