I needed to find a new stylist after 10+ years with my previous one. I found the front desk staff friendly and helpful when I stopped in to check out the place and schedule an appointment. Staff did a nice job of disclosing the different level of sylists and their associated cost. I was promptly greeted upon arrival for my appointment and offered a beverage. My new stylist Mallory took her time understanding my cut request before washing my hair as I was requesting a cut of several inches of hair. She checked in with me at different points during the cut to obtain my feedback. I was thrilled with the final result and my new stylist! I was shocked at check out to be informed salon was "tip free" especially when cost was within market range. I can overlook that the area of hair styling needs some cleaning and updating to have a repeat experience.